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problem with actuator

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Hello,

My superjack 18'' actuator has stopped working well and just wanted to check if maybe someone knows any trick to fix it? It is 2 years, 8 months old now so it would be good if I didn't have to buy another one that early.

The question is it expands when I want to move west, but it doesn't compress when I give the order to move east. When I try move the dish with my hand it will easily go further west, and even come back east to previous position, but not further east than the last...

problem with actuator

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